Without a doubt about Consumer Complaint Database
This database is an accumulation of complaints about customer financial loans and services we delivered to businesses for reaction.
What to understand before the database is used by you
Complaints are published following the business reacts, confirming a commercial relationship with the buyer, or after 15 times, whichever comes first. Find out more
Complaints aren’t necessarily representative of all of the customers’ experiences with a product that is financial business. Find out more
We do not confirm most of the allegations in problem narratives. Find out more
Our interactive map shows complaints submitted over the last 36 months. You can easily switch amongst the total complaints submitted or complaints submitted per 1,000 populace (the full total amount of complaints into the area that is geographic 1,000 people located in that area, in line with the 2017 United states Community Survey (ACS) information).
Choosing the state takes one to the Consumer Complaint Database where you are able to use more filters or replace the time frame. View interactive map
Complaints Complaints per 1,000 populace
View, sort, and filter data appropriate in your web browser.
All issue information we publish is easily designed for one to make use of, evaluate, and build in.
Every springtime, we are accountable to Congress about styles seen in the complaints we received the year that is prior our customer Response Annual Report.
Concerning the database
97% of complaints delivered to businesses get responses that are timely
The Consumer Complaint Database is an accumulation of complaints about customer payday loans online same day lending options and solutions that individuals delivered to businesses for reaction. Complaints are posted following the business reacts, confirming a commercial relationship with the buyer, or after 15 times, whichever comes first. Complaints referred with other regulators, such as for example complaints about depository organizations with significantly less than ten dollars billion in assets, aren’t posted within the Consumer Complaint Database. The database generally updates day-to-day.
Have actually a concern with a product that is financial solution? We have responses to faq’s and will assist you to connect to businesses if a complaint is had by you. Discover more
What you need to start thinking about with all the information
This database just isn’t a sample that is statistical of’ experiences in industry. Complaints aren’t necessarily representative of most customers’ experiences and complaints don’t constitute “information” for purposes regarding the Ideas Quality Act .
Complaint volume should be thought about into the context of business size and/or market share. For instance, businesses with increased clients may do have more complaints than organizations with fewer customers. We encourage you to definitely set issue information with general general general public and data that are private for extra context.
The Bureau posts the customer’s narrative description of his / her experience in the event that consumer opts to fairly share it publicly and following the Bureau takes actions to get rid of information that is personal. We do not confirm all of the allegations in problem narratives. Unproven allegations in customer narratives must be viewed as viewpoint, maybe maybe maybe not reality. We try not to follow the views expressed and then make no representation that customers’ allegations are accurate, clear, complete, or unbiased in substance or presentation. Users should think about just just what conclusions are fairly drawn from complaints alone.
How exactly we utilize issue information
Complaints will give us insights into dilemmas individuals are experiencing available on the market which help us regulate customer financial loans and solutions under current federal customer monetary regulations, enforce those laws and regulations judiciously, and educate and enable customers in order to make informed financial choices. We also report on problem styles yearly in Consumer Response’s Annual are accountable to Congress.
97% of complaints delivered to organizations get prompt reactions
Previous changes into the database
In April 2017, we made some modifications to your method services and products, sub-products, problems, and sub-issues are grouped. The Consumer Complaint Database shows the customer’s initial items, sub-products, problems, and sub-issues alternatives in line with the choices available from the kind at that time the customer presented the grievance.
Down load the information
Our reports emphasize a number of exactly that which we’re seeing into the complaints we handle, but know there are many more techniques to utilize, evaluate and build from the information. That’s why we be able we have taken steps to remove personal information for you to download the data, once.
You are able to install all problem information as either a CSV or JSON file right right here, you can also install a subset associated with data—such as all complaints for a certain product—by filtering the entire information set and exporting your outcomes.
